Shipping
Purchased items:
Eshop-purchased items are shipped within 2-3 weeks of the order confirmation (if not specified otherwise)
Personal pick up:
We prefer personal pickups, due to the less need for shipping packaging material. If this is not possible, we will calculate the shipping price based on your order.
NEIGHBOURS lab
Haškova 4, Praha 7
opening hours: TUESDAY and WEDNESDAY, 16 –18 PM
or another time arranged by appointment (studio.playform@gmail.com)
Deafult shipping prices
Czech Republic
Personal Pickup - (Haškova 4, Praha 7) 0 Kč
Zásilkovna - Pickup point 99 Kč
Zásilkovna - Home delivery 139 Kč
Slovakia
Packeta - Pickup point 119 Kč
Packeta - Home delivery 149 Kč
Other countries
As soon as we accept the order, we will calculate the delivery price according to your address and send it to your email. Items are shipped by standart post.
Returns
Buyer is responsible for shipping costs if the reason of return isn't item defect.
Return address 1:
Matěj Coufal
Haškova 1
Praha 7
17000
Return address 2:
ZÁSILKOVNA / Matěj Coufal, +420733199099 - výdejní místo Elektro Letná, Milady Horákové 49/390, Praha 170 00 (identifikátor pobočky 1106)
Damages
What should I do when my package is visibly damaged?
CZ / SK
If your package is in any way damaged or opened, do not accept it and take a quick photo of it. Than follow the complain form in the following link https://www.zasilkovna.cz/reklamace.
Other countries
Please follow the instructions of your deliver company.
The package looked okay, but the goods had been damaged?
Dont hesitate to contact us and send a picture – we’ll figure it out!